At Mildcozy, we strive to provide high-quality products and services to our customers. If for any reason you are not satisfied with your purchase, we’re here to help. Please review our Returns & Refund Policy to understand the process for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Books: Must be returned within 15 days of purchase in the same condition as received (unused, with no writing or damage). Rented books must be returned by the agreed-upon due date.
  • Stationery: Must be returned within 10 days of purchase, unused, in the original packaging.
  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of receiving the item, providing a photo of the defect/damage.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or customized items
  • Items marked as final sale or clearance
  • Opened or used stationery items
  • E-books and digital downloads

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at [Your Email Address] within the return window, including your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide instructions on how and where to send the item(s).
  3. Shipping: You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

Please ensure that the item is packaged securely to avoid any damage during transit.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method (e.g., credit card, PayPal) within 7-10 business days.
  • Store Credit: In some cases, we may offer store credit instead of a direct refund.
  • Shipping Costs: Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

5. Exchanges

If you wish to exchange an item for a different product, size, or color, please contact us within the return window. We will process the exchange once we receive the original item. Shipping costs for exchanged items may apply.

6. Late or Missing Refunds

If you haven’t received your refund after the processing window:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as it may take some time for the refund to be processed and posted.
  3. If you still have not received your refund, please contact us at [mildcozy94@gmail.com].

7. Rental Returns

For rented books or stationery items, please ensure they are returned by the due date specified at the time of rental. Late returns may incur additional fees. Items must be returned in good condition, free of damage or excessive wear.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. Once an order has been shipped, it will need to be processed as a return.

If you have any questions or need further assistance with returns or refunds, please don’t hesitate to contact us at:

Mildcozy
Email: mildcozy94@gmail.com
Phone: 6359158877
Address: Plot No. 197 Yamuna Enclave Part 3, Mauja Tilpat, JB Public School, 121003, Faridabad, HR