At Mildcozy, we are committed to delivering your products in a timely and efficient manner. Please review our Shipping Policy to understand how we process, handle, and deliver orders.
1. Shipping Locations
We currently ship our products within [India] (or any other regions you specify). If you are located outside of our shipping area, please contact our customer service team to explore alternative shipping arrangements.
2. Processing Time
- Order Processing: Orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed and shipped, you will receive an order confirmation email with tracking information.
3. Shipping Rates
Shipping charges are calculated based on the weight of the items and the delivery destination. The exact shipping cost will be displayed at checkout.
- Standard Shipping: Delivery typically takes 5-7 business days after the order is processed.
- Express Shipping: Available for select locations, with delivery within 2-3 business days.
Shipping charges vary depending on the size and weight of your order, as well as the delivery location.
4. Delivery Time
Delivery times depend on your location and the shipping method chosen at checkout. Typical delivery windows are:
- Metro Cities: 2-5 business days
- Other Areas: 5-10 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, public holidays, or courier delays.
5. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier service’s website.
6. Shipping Partners
We work with reputable courier services to ensure timely and reliable deliveries. Our current shipping partners include [Courier Service Names, e.g., FedEx, Blue Dart, India Post, etc.].
7. International Shipping
At this time, Mildcozy does not offer international shipping. We are currently shipping only within India. If you are located outside our shipping region, please contact us for further assistance.
8. Order Delays
If there is a delay in shipping your order, we will notify you via email. We are not responsible for shipping delays caused by circumstances beyond our control, including natural disasters, strikes, or courier service issues.
9. Damaged or Lost Packages
We take care to ensure that your order arrives safely. If your package arrives damaged, or if it is lost in transit, please follow the steps below:
- Damaged Items: If your order arrives damaged, please take photos of the damaged items and packaging, and contact us within 48 hours of receiving the package. We will work with you to replace the item or issue a refund.
- Lost Packages: If your package is lost in transit, please contact us with your order number and tracking details. We will investigate the issue and keep you updated on the resolution.
10. Returns & Exchanges
If you need to return an item, please refer to our Returns & Refunds Policy for more information on how to return or exchange products.
11. Changes to Shipping Policy
Mildcozy reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of the website and services after any updates constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about our Shipping Policy, feel free to reach out to us at:
Mildcozy
Email: mildcozy94@gmail.com
Phone: 6359158877
Address: Plot No. 197 Yamuna Enclave Part 3, Mauja Tilpat, JB Public School, 121003, Faridabad, HR