SHOPPING INFORMATION

What products does Mildcozy offer?

At Mildcozy, we offer a wide range of books and stationery items for sale. Additionally, we also provide a rental service for select books, allowing customers to rent books for a specified period at affordable rates.

How can I rent books from Mildcozy?

To rent books:

  1. Browse our collection of rentable books.
  2. Select the book you want to rent and choose the rental period.
  3. Add the book to your cart and proceed to checkout.
  4. After payment, the book will be shipped to your address, and you will be required to return it by the agreed-upon date.
What happens if I return a rented book late?

If you fail to return the rented book by the due date, late fees may apply. We will notify you about the overdue charge, which is calculated based on the additional time the book is held.

Can I purchase a book I initially rented?

Yes! If you decide to keep the book you've rented, please contact us before the rental period ends, and we can arrange for you to purchase the book. The rental fee will be adjusted against the purchase price where applicable.

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • UPI (Unified Payments Interface)
  • PayPal
  • PhonePe (and other local payment gateways)
How do I track my order

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number on our courier partner’s website to monitor your shipment’s status.

What is the shipping cost?

Shipping costs vary based on the size and weight of your order as well as your location. The exact shipping fee will be displayed at checkout before completing your purchase.

How can I contact customer support?

If you have any questions or need assistance, you can reach us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Business Hours: Monday to Friday, 9 AM - 6 PM
Do you offer gift wrapping services?

Yes, we offer gift wrapping for select products at an additional charge. You can choose the gift wrapping option at checkout.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receiving the product. Include photos of the damaged items, and we will arrange for a replacement or refund based on the situation.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receiving the product. Include photos of the damaged items, and we will arrange for a replacement or refund based on the situation.

How do I return rented books?

When your rental period is about to end, we will send you a reminder email with instructions on how to return the book. You can return the book using a prepaid label provided by us or ship it back at your own cost. Please ensure the book is packed securely to avoid any damage during transit.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

an I cancel or modify my order after it’s placed?

f you need to cancel or modify your order, please contact us immediately at [Your Customer Support Email/Phone Number]. Once the order has been processed and shipped, we may not be able to cancel or make changes.